For ABA providers

Catch session-note errors after signature and before the claim.

Penguin reviews every RBT and BCBA session note after it is signed and before the claim goes out, and tells your team which notes to fix. Supervision and authorization reporting sits alongside the findings, from data your organization supplies. Read-only inside the system you already use.

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Supervision ratio, last 30 days

Live

BCBA J.R.

16.2%

BCBA M.C.

flag under payer floor

9.8%

BCBA A.P.

priority_high trending under

11.9%

BCBA D.K.

14.4%

Authorization utilization units billed / units authorized

Client 0412

110%

Client 0387

96%

Client 0221

71%

Audit complete

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fact_check

1,000+

Session notes reviewed per week

lock

Read-only

Inside your existing system

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100%

Note review coverage

Demo account

Try Penguin yourself before you talk to us.

Get your own login to the Penguin Health app and click through it on your own time. Tell us where to send it and we will set up your account.

fact_check See the findings your QA team would work, note by note.
rule Browse the rules library.
lock No patient data needed. Nothing connects to your system.

When ABA operators call us

The rules live in three places. The proof lives in a thousand notes a week.

Payer floors, state rules, and client authorizations all have to match what RBTs and BCBAs documented. Most teams find out they missed one when the remit comes back.

supervisor_account

A payer asks for supervision logs

The ratio gets rebuilt from exports, client by client, after the fact.

money_off

Claims deny for units over auth

No one saw the client cross 100% until the remit came back.

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QA is combing notes by hand

Three people, 30+ hours a week, still a fraction of the notes.

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The same RBT fixes every week

Missing elements, wrong tense, times that do not match billing.

What we check

Built around RBTs and BCBAs

Every note checked against the supervising BCBA and the RBT who delivered it, with the payer rules on top.

Configured to your payers, states, and note templates.

Billing Medicaid in more than one state? See what a session note has to show in Colorado, Florida, Georgia, Indiana, Louisiana, Maine, Massachusetts, Minnesota, Missouri, New York, North Carolina, Pennsylvania, South Carolina, Texas, Virginia, and Wisconsin, rule by rule, with each state's own sources. Or browse the full rules library: every state rule we run, cited to its source.

supervisor_account

Supervision ratio against the payer and state floor you configure

BCBA hours against client hours, from the state and supervision data your organization supplies. Flags who is trending under before the month closes.

Medicaid floors, commercial rules, TRICARE cadence

data_usage

Authorization utilization

Authorization utilization reporting: units billed against authorized units per client, from the authorization data your organization supplies.

Over- and under-utilization by client

description

Session note quality

Required elements, third person, targets tied to the plan, and nothing that contradicts a billed session (a client napping, for example).

Rules per note template

rule

Note vs. billing entry

Times, units, place of service, and CPT code checked against the note. Catches a BCBA code billed under an RBT, based on the credential stated on the note.

Credential to code, time to units, overlaps

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Findings assigned to a reviewer

Each finding is assigned to a reviewer in the app, with ready-to-send guidance for the RBT or BCBA. QA works the exception list.

Work an exception list, not a percentage

How it runs

Read-only inside your existing system. Live in about three weeks.

A read-only auditor over your session notes and billing entries. RBTs and BCBAs document exactly as they do today.

hub

Connect

BAA first. Read-only access to signed session notes and billing entries in CentralReach. CentralReach is supported today. Other platforms are by conversation.

tune

Configure your rules

Your payers, states, supervision rules, and note templates become checks. Validated on a week of real notes.

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Audit and assign

Every signed note is reviewed after signature and before the claim goes out. Findings are assigned to a reviewer, who sends the RBT or BCBA ready-made guidance.

Session notes + billing entries east Review after signature east Findings assigned to a reviewer east Clean claims + clinical oversight

For clinical directors and QA leads

The exception list first. Dashboards second.

QA gets the notes that need attention. Clinical directors get supervision, authorizations, and revenue at risk without pulling a report.

groups

Supervision at risk

Every BCBA against the supervision requirement you configure, from the data your organization supplies. Who is under, and how many hours close the gap.

check_circleAudit-ready supervision log on demand

data_usage

Authorization utilization

Units used against units authorized for each client, from the authorization data your organization supplies, including clients over 100% and under 60%.

payments

Revenue at risk

Dollars in notes that would deny or fail an audit today, by cause, RBT, BCBA, and payer.

check_circleRecurring issues by RBT for coaching

Staff Performance dashboard with illustrative data: late notes per week falling from 24 to 6 after coaching started, three employees causing 84 percent of late notes, each employee's documentation quality rising over 12 weeks, and recurring issues down 57 to 73 percent. — Documentation quality per employee, before and after coaching. Illustrative data.

lightbulb One engine for QA, BCBAs, billing, and leadership. One tool, not four.

Pricing

Paid pilots starting at $3K per month

One payer or region, real session notes, clear success metrics.

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Paid Pilot

Starting at $3K / month

Final pricing scales with note volume and may be higher.

Prove value on your notes before expanding.

check_circleReal notes from your system, read-only
check_circleSupervision, authorization, and note quality checks
check_circleWeekly tuning with your QA lead
check_circleIssues caught, hours saved, and units protected

Book a pilot discussion

domain

Multi-State Practice

Flexible scope-based pricing

Expand across states, payers, and programs.

check_circlePayer and state rule sets
check_circleSession note volume
check_circleIn-clinic and in-home programs
check_circleClinical leadership dashboards
check_circleAudit response support

Discuss multi-state pricing

Your data

Read-only access to the system you already use.

Penguin reads signed session notes from CentralReach. It never writes to your record. Other platforms are by conversation.

Common questions

Does it change the session note?

No. Penguin flags and assigns. Your RBTs and BCBAs make every correction.

What about false positives?

Every rule is tuned with your QA lead. That is why we start with an accuracy test on a week of your real session notes.

Is this a scribe?

No. A scribe writes the note. Penguin checks it before the claim goes out. Many of our customers run both.

How long until it is live?

About three weeks, assuming data access is confirmed in week one.

CentralReach is supported today. Using another platform? Talk to us about yours.

Security and trust

What your IT team will ask, answered before they ask.

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BAA signed before any data moves

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Read-only access. We never write to your record

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Encrypted in transit and at rest, AWS US regions

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Role-based access. Your team sees only its own scope

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Subprocessor list on request

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Security overview for your IT team, no demo required

Catch session-note errors after signature and before the claim.

Try Penguin yourself before you talk to us.

Request received.

The rules live in three places. The proof lives in a thousand notes a week.

A payer asks for supervision logs

Claims deny for units over auth

QA is combing notes by hand

The same RBT fixes every week

Built around RBTs and BCBAs

Supervision ratio against the payer and state floor you configure

Authorization utilization

Session note quality

Note vs. billing entry

Findings assigned to a reviewer

Read-only inside your existing system. Live in about three weeks.

Connect

Configure your rules

Audit and assign

The exception list first. Dashboards second.

Supervision at risk

Authorization utilization

Revenue at risk

Paid pilots starting at $3K per month

Paid Pilot

Multi-State Practice

Read-only access to the system you already use.

Does it change the session note?

What about false positives?

Is this a scribe?

How long until it is live?

The people behind Penguin.

What your IT team will ask, answered before they ask.

Bring a week of session notes. We will show you what is in them.